Moneyback Guarantee

Every monthly subscription comes with a measurable service floor. If we fall short, you get that month credited or refunded.

Minimum service commitment

Baseline service level: You will receive at least five (5) completed tasks inside every paid monthly billing cycle once kickoff materials are provided.
Progress assurance: We show documented progress (outlines, drafts, QA notes, meeting recaps) on every other open task so you always know where work stands.
Turnaround protection: Standard tasks ship a draft within four business days, urgent tasks within two (rush fee applies), and extended/complex tasks within seven business days.

If we fail to meet the baseline service level or progress assurance for a billing cycle, we will automatically issue either a full refund or a credit toward the next month—your choice.
No ticket is required. Our ops tooling tracks the SLA metrics and triggers outreach if your plan falls below the guarantee.
Prefer a different remedy? Reply to the notification email within seven days and we will tailor the make-good (pause, refund, or additional work slot).

All turnaround windows refer to business days (Monday–Friday, excluding U.S. federal holidays).
Urgent categorization and rush fees are confirmed at submission time so there are no surprises.
If missing materials or approvals from you pause work, the guarantee clock pauses too—we document those holds in your dashboard.